More business and increased revenue streams
Handing over a customer from the optician to sales has always been a difficult point in the sales process; its a known fact that a smooth handover will increase the closure rate, increase the revenue stream and of course increase service levels; LRS has developed the OptiCall for this exact reason; there is no other way to get together the optician, customer and sales person in the testing room for handover; tried and tested, OptiCall and the older now discontinued Butler II are still used throughout Specsavers and Boots PLC for a number of years and have proven to be the ultimate handover tool. Return on investment has been as low as just 5 working days.
Solutions that work for you
OptiCall comprises of six buttons that can be custom programmed for specific messaging; messages are sent to the necessary staff to pagers when the button is pressed by the optometrist for handover; using this simple technique enhances the customer flow through the business and increases service levels exponentially; the solution has an automatic repage that staff have to cancel; on cancellation a further message is sent to all staff confirming that the call has been handled.
