Improving customer service standards
In any busy retail store there will be times when customers are waiting in a queue. But they hate queues and the effect is twofold; firstly the customer is being prevented from shopping and secondly your customer service levels will be seen as less than perfect. Keeping the standards at the highest level gives your store the advantage over other outlets. Removing a queue sounds impossible? but with a customer paging solution its simple to allow customers to continue to shop thus eliminating that queue. Managing customer queues is simple with our pager solutions and staff will be more efficient and be able to spend more time on customer service level improvements. Some of our solutions allow messaging from a computer, a stand alone transmitter or even our small six push buttons are all affordable.
Ensure the customer gets messaged
Customer pagers are the perfect way to allow customers to shop; your sales staff give a pager to the customer and note the customers location in the managed queue. Customers can explore the whole store and when they need recalling the customer pager will vibrate or flash to inform them they need to return. One key feature of these solutions is that once the pager receives a message it sends back an 'acknowledgement message' that it received the message - a feature not found on any other solution, but a massive improvement because retail staff are safe in the knowledge that the customer did receive the recall..